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Shipping & Returns


Shipping & Delivery

DOMESTIC SHIPPING (WITHIN AUSTRALIA)

Please allow 1-3 business days to ship your order. Please allow 7 business days for your item to arrive.

CUSTOMISED ITEMS:

Please allow 7 days for the creative process to take place, before shipment commences. Unique pieces take time :)

Shipping is calculated at checkout based on weight, as follows:
Regular Parcel Post (3 - 6 Days)

0 - 0.5kg         $9.00

0.5kg - 3kg     $14.00

Express post (2 - 3 Days)

0 - 0.5kg         $11.00

0.5kg - 3kg     $16.00

 

INTERNATIONAL CUSTOMERS

If you are an international customer please order through the custom order option and explain what you are after in detail, from there we will communicate about shipment conditions,.

Delivery between 12-30 business days (shipping may take longer to some countries due to customs, so please be patient). Please allow 1-3 business days for us to ship your order. 

We do not send shipping confirmations or tracking numbers. International orders may be subject to customs duties or taxes so please contact your local customs authority for all details and rates.

 

Flat rate Australia Post Registered International Shipping

$25.00 AU per 0.5kg, however is subject to change depending on country.

Returns & Replacements

PLEASE NOTE: ALL SALE ITEM PURCHASES ARE FINAL. WE DO NOT OFFER REFUNDS OR EXCHANGES ON SALE ITEMS.

We do not exchange or refund due to change of mind or custom made items. We can only offer an exchange or refund due to damaged or faulty items.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If you would like to request a refund due to faulty goods, send us an email at maddyeclothing@gmail.com.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.